The Pro’s Guide to Acuity Scheduling
As a web designer, you understand the demands of your clients who run service-based businesses. From organizing schedules to billing for projects to maintaining client relationships, there’s a lot that goes into keeping a service business running.
Managing the operations of an appointment-based business shouldn’t mean getting buried in administrative busywork. By integrating Acuity Scheduling with their Squarespace website, you can transform a chaotic calendar into a seamless, automated experience that works in the background. The all-in-one solution eliminates the challenges of manual booking and endless back-and-forth by handling self-scheduling, payments, and automated reminders, freeing your client to protect their time and focus on their passion.
Continue reading to learn how you can sell Acuity Scheduling setup to your clients and get their appointment-based business up and running. Select a section to begin.
Product overview
Acuity Scheduling (formerly known as Squarespace Scheduling) is an online appointment management tool that takes the hassle out of online scheduling, booking, and billing for appointment-based services. As a fully integrated Squarespace product, Acuity Scheduling helps your clients manage their website, appointments, and customer communication using an all-in-one solution.
Share availability
Avoid endless back-and-forth by providing customers with a clear calendar view of available appointments or when new classes or sessions are offered.
Manage appointments across multiple calendars
Get notified when new appointments are booked and sync your schedule to personal calendars on Google, Outlook, iCloud, or Microsoft 365. Along with keeping calendars organized, Acuity Scheduling can help merchandise an full array of services and appointment types.
Send reminder emails and texts
Send automated, customizable email and text message reminders so customers never forget an appointment. If a customer needs to move a session, they can cancel appointments directly through the reminder messages. Through reminder emails and texts, invite customers to join a mailing list for future marketing campaigns or promote packages, gift certificates, and subscriptions.
Get paid seamlessly
Simplify billing by managing payments and appointments in one system. Use Acuity Scheduling to connect payment processors and create and send invoices to customers for appointments and services.
Know your customers
Save time by sending customizable intake forms to gather crucial information or require clients to agree to terms and conditions prior to an appointment.
Time-saving integrations
In addition to integrating with Squarespace, Acuity Scheduling offers a variety of plug-ins to seamlessly incorporate existing business tools such as Zoom, Google Meet, and Quickbooks.
Book from multiple locations
Extensions such as Reserve with Google assist with adding appointment booking throughout an online presence, including search engines, websites, and social media profiles.
Manage appointments from anywhere
Keep things running smoothly by managing all facets of Acuity Scheduling using the mobile app for iOS and Android.
Who uses Acuity Scheduling?
Acuity Scheduling benefits a wide variety of businesses who sell their time or offer appointment-based services. Below are just a few of the most popular client industries.
Healthcare providers
Doctors, veterinarians, and other practitioners use Acuity Scheduling to manage appointments, collect payment, and gather critical health information using intake forms. The scheduling system is HIPAA compliant, so any information shared using intake forms is secure and confidential.
Fitness instructors
By booking classes or personal training sessions using Acuity Scheduling, fitness professionals save time on administrative tasks and can focus on working with clients.
Specialty wellness practitioners
Wellness providers who provide services such as massage therapy, cryotherapy, acupuncture, and more use Acuity Scheduling for end-to-end appointment management, including booking, billing, and follow-up.
Salons
Hair salons, nail and lash artists, and aestheticians use Acuity Scheduling for booking beauty treatments and related services.
Legal and financial specialists
Lawyers, consultants, or any other advisors who sell their time can share availability, book appointments, and bill for their services with Acuity Scheduling.
Utility and repair providers
Automotive and bike mechanics, plumbers, electricians, and other clients who offer various types of repair services can use Acuity Scheduling to book appointments and gather necessary customer information.
Web designers and creatives
Acuity Scheduling helps you organize your own schedule, book appointments for consultations, and bill your clients for time spent on various projects. Plus, managing your time with Acuity Scheduling can help you deepen your product expertise.
Learn how Circle partners use Acuity Scheduling to manage their businesses.
Selling Acuity Scheduling to clients
Acuity Scheduling takes the manual work out of booking appointments to save time, money, and unnecessary labor. What’s more, your clients can manage Acuity Scheduling within Squarespace, so they won’t need to switch between multiple platforms.
The following are common questions and an example pitch email to get your clients on board.
Frequently asked questions
Do I need special software to use Acuity Scheduling?
All you need is an internet connection and a web browser. Using Chrome, Firefox, or Safari. You can also use the mobile app, which is great for managing Acuity Scheduling on the go once you've set up your account. Clients can use any type of device to book with you.
Can I try Acuity Scheduling before committing?
Yes, you can start a free trial to get a feel for the benefits of Acuity Scheduling. Learn more about starting an Acuity trial.
When your Acuity trial is almost over, upgrade messages will appear in the app. To continue using Acuity after your trial ends, you can purchase a paid plan. You won't be charged unless you choose a paid subscription.
Can I collect payment through Acuity Scheduling?
Yes. You can use PayPal, Stripe, or Square to accept payments. These payment processors are separate from any other payment processors you use in Squarespace. Learn more about connecting payment processors to Acuity Scheduling. To ensure payment, you can also require deposits, store credit cards for no-show protection, or offer packages, gift certificates, and subscriptions.
Where will visitors book with me?
We will add a scheduler to your Squarespace site using the scheduling block. You can also send clients a link to your standalone scheduling page or book appointments for clients from the Calendar panel in your Acuity Scheduling account.
Client email template
Once you feel confident in your knowledge of Acuity Scheduling, it’s time to start offering setup services to your clients. Borrow the template below when connecting with clients who are a good fit.
Hi [Client name],
I was thinking about the booking experience for your [appointment type] services, and I think you’d benefit greatly from streamlining your appointment management with Acuity Scheduling.
Acuity Scheduling is an appointment management tool that integrates directly with Squarespace. It’s a simple and effective solution that can help you organize your calendar, availability, and client communication. By automating appointment booking and follow-up, Acuity Scheduling can help you focus on the more important parts of your business.
A few benefits of Acuity Scheduling include:
Time-saving integrations to connect your schedule across multiple calendars, including Google Calendar, iCloud, Outlook, and more.
Automated reminder emails and texts that you can customize to improve show-up rates and collect necessary information.
Payment processor connections to efficiently collect payments for appointments and services.
Integrations with search engines and social media tools so potential customers can book appointments across multiple channels.
The Acuity Scheduling app where you can manage your appointment offerings from your mobile device.
As a Squarespace Circle partner, I can help you save a percentage on an Acuity Scheduling subscription. Learn more about the benefits of using this powerful and fully integrated appointment management tool.
Let’s connect soon to discuss setting up this scheduling solution!
Best,
[Your name]
[Your phone number]
[Your email address]
Save and earn on new Acuity Scheduling subscriptions with Circle
Squarespace Circle offers partners a percentage off new annual Acuity Scheduling subscriptions. Eligible partners can also earn commissions on new Acuity Scheduling subscriptions through Circle referral payments.
Further reading
Want to keep learning about Acuity Scheduling? We’ve got you covered. Check out more resources to expand your expertise:
This article was originally published on March 8, 202
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